Technical Support Engineer (6 months Contract)

Job description

Technical Support Engineer - Bangkok We are currently seeking a Technical Support Engineer for our Bangkok office. The Technical Support Engineer is a customer-focused expert responsible for handling and resolving tier 3 & above support tickets. As our main nighttime (US) and daytime (TH) Support Engineer, the role requires a high degree of technical knowledge and the ability to work independently to triage issues. The position also focuses on implementing and finding ways to prevent customer issues through proactive support and monitoring. This position is full time and based in our Bangkok office. What You'll Do Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. Research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams and external partners as necessary. Manage system downtimes and identify the most optimal solution to reduce overall service outages for users. Update user data based on support requests and act as a database management point-of-contact for our daytime operations. Perform reporting tasks as needed for the support team, including recapping feedback, creating reports, and identifying actionable items. Act as a liaison between the support team and the development squads. Assist support specialists to bring lower-level tickets to a timely resolution and act as a backup for all support tickets. Work on administrator tasks within HubSpot CRM and identify ways to improve processes & workflows to increase customer satisfaction. Communicate directly with customers about completed tickets and expected outcomes. Skills You Bring 3+ years of professional experience in a technical support or software-adjacent role, including handling escalated (tier 3+) issues Proven ability to research, troubleshoot, and resolve complex technical issues end-to-end, including system-level investigation, API/database inspection, and cross-team coordination Expertise in front-end web technologies, e.g., HTML, JavaScript, and debugging across browsers (Chrome, Safari, etc.) Experience with backend/database technologies, e.g., SQL, RDBMS, Node.js, REST APIs, MongoDB Familiar with cloud platforms and Kubernetes Understanding of system architecture and database management principles Proven ability to liaise between support and development teams to prioritize and resolve issues across multiple squads Strong customer-facing sense and empathy for end users Experience backing up or mentoring support specialists and helping grow their technical capabilities Comfortable working in fast-paced, iterative environments with evolving priorities Intermediate/Advanced English skills Preferred Qualifications Previous experience using HubSpot CRM Demonstrated knowledge of Datadog Prior experience with MongoDB Postman Microsoft Clarity Jira MongoDB Atlas Auth0 Github Rootly Qualities You Practice These encompass our guiding principles and startup culture competencies: Take full ownership and accountability : Drive resolution of customer issues with pride, urgency, and a "do what it takes" mentality. Collaborate with clarity, candor, and respect : Communicate openly and courageously, offer and receive feedback well, and build trust through transparency and reliable partnership. Strive for excellence while staying humble : Driven with a bias for action, hold a high bar, think critically, and continuously look to improve. Bring a versatile, proactive mindset : Adapt to evolving needs, anticipate challenges, take initiative, be resourceful, and embrace opportunities to achieve high-quality results. Innovate and learn fast : Experiment, learn from mistakes, and seek opportunities to introduce new methods or diverse ways of achieving results. Engage in healthy debate and commit as a team : Contribute ideas, challenge constructively, and align quickly for decisive action. SpreeHours RentSpree has teams in the US and Bangkok. Collaboration across that distance requires a shared window: Monday-Thursday, 7-9am ICT. How often you're in SpreeHours depends on your role, team, and projects. Any SpreeHours you work, you take back as flex time the same week. Outside of SpreeHours, your schedule is yours. Ready to Build Something Big? If you take ownership, move with urgency, and want to work on problems that matter, we'd love to hear from you. You don't need to meet every requirement. If this feels like the right place to do your best work, reach out. EEO Statement RentSpree is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. This applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Hiring decisions are made on qualifications, merit, and business need. Don't see the right role, but we're the right company? We're always on the lookout for talented people. If you don't see a fit today, apply to Future Opportunities and we'll reach out when something matching your background opens up. About RentSpree RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike. With over 5 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers. RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle's Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we're looking for talented problem-solvers to contribute meaningful impact as we scale.