Technical Support Engineer

Job description

Company Description TOMRA: Where Innovation Meets Impact At TOMRA, we’re not just recycling - we’re reinventing it. Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again. With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia. When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us. We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here. Ready to loop in? Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn. Job Description The Technical Support Engineer is the local technical expert for TOMRA’s reverse vending products. You will be a key stakeholder between our partners, customers, technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA’s global head office in Norway. Multiple roles are available with experience ranging from recent graduate to experienced mechanical/ electrical engineers. Your mechanical/ electrical skills along with an analytic mindset will be of great value to the team while you fulfill some of these daily tasks: Build a comprehensive understanding of the TOMRA’s product portfolio Analyse data gathered from, report and follow up on installed machines according to SLA’s Suggest, develop, test and implement performance improving actions Act as the escalation point for technical queries or requests regarding TOMRA’s various RVM’s and resolve technical issues that may arise Perform software and hardware testing Create and maintain training material and product documentation Deliver training to Technicians, other Field Teams and Service Centre Operators Develop market-specific solutions for equipment/RVMs Provide support to various projects in TCA Support machine installation and deployment processes Implement performance improving actions across TCA’s RVM portfolio Qualifications To be a successful Technical Support Engineer you will have: Engineering Degree majoring in Mechatronics, Mechanical or Electrical preferred Strong data analysis capabilities Strong ability to communicate clearly with both internal and external stakeholders Solution and result driven Ability to learn and adapt new concepts Previous hands-on or field experience is preferred Proven experience developing products or system improvements Additional Information What's in it for you? Be part of a purpose-driven organisation making a real impact on sustainability. Work with passionate, collaborative teams in a supportive environment. Be a part of doing great things for the planet and communities! Does this sound like you?! If so, we would love to hear from you! Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn