Technical Support Engineer

Job description

Do you enjoy digging into challenging technical problems and finding creative solutions? If you're passionate about technology and enjoy learning how complex software systems work, we'd love to hear from you. This is an exciting opportunity to strengthen both your development and technical troubleshooting skills while working with enterprise software used by organizations around the world. You'll gain experience with leading CRM and ERP platforms, SQL Server, web technologies, and cloud-hosted applications—all while building highly transferable technical skills. This is not your typical call center support position. You'll work alongside experienced technical professionals to solve complex customer issues, collaborate across Engineering and Professional Services, and continually expand your technical expertise in a supportive, team-oriented environment. Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion for solving challenging software problems. The ideal candidate enjoys understanding how software works, is comfortable troubleshooting databases, web applications, and integrations, and has experience with .NET technologies—or a strong desire to learn them. In this role, you'll provide high-quality technical support for our CPQ software and its integrations with ERP and CRM platforms while working closely with teammates to resolve complex technical issues and continuously grow your technical knowledge. *This is a remote position and can be located anywhere within the United States or Canada. Responsibilities Serve as the primary point of contact for Tier II technical support escalations, delivering timely and effective solutions that ensure customer success. Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications. Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve complex technical issues. Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server. Document troubleshooting steps, root causes, and resolutions within the company knowledge base. Identify recurring issues and provide feedback that improves product quality, support processes, and the customer experience. Participate in ongoing technical training and knowledge-sharing sessions to continually expand your technical skill set. Skills & Qualifications 2+ years of experience in technical support, application support, software development, IT support, or similar technical roles. Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred. Strong understanding of Microsoft SQL Server with basic to intermediate proficiency writing SQL queries for troubleshooting and data analysis. Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms. Familiarity with web technologies including HTML, CSS, JavaScript, XML, and REST-based APIs. Exposure to object-oriented programming concepts or scripting languages is helpful. Experience with .NET is a plus, but a willingness to learn is equally valued. Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues while demonstrating a strong sense of ownership. Experience configuring virtual machines and remote desktop connections. Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Curiosity, persistence, and a passion for learning new technologies and solving challenging technical problems. Customer-focused mindset with a commitment to delivering exceptional service. Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required. Find Your Passion at Experlogix At Experlogix, we strive to create a culture of engaged, collaborative team members who are passionate about solving problems and helping customers succeed. We believe in building careers—not just filling jobs—and provide opportunities for continuous learning, professional development, and internal growth. Our purpose is to fuel your passion through rewarding work, meaningful challenges, and opportunities to make an impact. See why we were recognized as a Top 10 Microsoft Dynamics Marketplace solution and one of the best software and service companies in Silicon Slopes. Our Company Experlogix is a rapidly growing, award-winning leader in Configure, Price, Quote (CPQ) technology. We specialize in fully integrated quote and order automation solutions for Microsoft Dynamics, Salesforce, and NetSuite. With offices in the United States, Canada, Belgium, and the Netherlands, along with remote team members around the globe, we're committed to delivering innovative solutions and exceptional customer experiences. Benefits Medical, Dental, and Vision Insurance Life Insurance Voluntary Disability Insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) 401(k) with Company Match Teladoc Virtual Healthcare Health Advocate Program Paid Holidays and Generous PTO—we encourage you to use it! Flexible work environment with accountability and trust Opportunities for ongoing technical learning and career advancement