Technical Support Engineer

Job description

Location: San Fernando de Henares (Madrid) Immediate Start | Full-Time Position TECHNICAL SUPPORT ENGINEER (Spain & Portugal) We are seeking an experienced Technical Support Engineer to support the aftermarket business across Spain and Portugal. This role is responsible for providing advanced technical support to customers and internal stakeholders, ensuring high levels of service quality, equipment reliability, and customer satisfaction. The position plays a key role in troubleshooting complex technical issues, delivering product expertise, supporting aftermarket sales activities, identifying improvement opportunities, and collaborating closely with customers, service teams, and cross-functional departments to drive operational excellence and business growth. The position reports to the Aftermarket Sales Director, Sandvik Mining, Spain & Portugal. Profile Required Position Purpose To support the technical organization in the diagnosis, follow-up, and resolution of machine-related issues, collaborate in warranty management activities, and act as a technical liaison between customers, distributors, and the factory. The role is designed to progressively develop into a position with broader technical responsibilities. Key Responsibilities 1. Technical Support Analyze basic technical issues and perform initial diagnostics. Provide technical support to the aftermarket team and customers under supervision. Participate in customer site visits for learning purposes and field support. 2. Warranty Management Support the collection of technical information required for warranty claims. Participate in the initial analysis of failures and machine breakdowns. Prepare documentation for coordination with the factory. 3. Factory and Distributor Relations Support technical communication with factory functions (Engineering, Product Support, etc.). Assist in providing feedback regarding recurring issues, machine performance, and product improvement opportunities. Support technical interactions with the distributor in Portugal. 4. Training and Technical Knowledge Development Review technical documentation, manuals, and internal procedures. Participate in internal and external training programs. Contribute to the development of internal technical documentation. Qualifications Education Degree in Mechanical, Mining, Industrial, Electrical Engineering, or a related field. Additional training in mining/construction equipment, hydraulics, electrical systems, or maintenance would be considered an advantage. Languages English: mandatory. Portuguese: desirable. Our Company Culture Business Area Mining is part of the Sandvik Group and a global leader in the supply of equipment, tools, parts, services, and technical solutions for the mining and construction industries. The Sandvik Group has approximately 41,000 employees in more than 150 countries worldwide. Our equipment and services support customers across the globe to mine and excavate rock more safely and productively. Our offering includes rock drilling, rock cutting, loading and hauling, tunneling, and quarrying solutions. We conduct business in a sustainable and responsible manner, guided by high ethical standards. We put safety first and show care for the environment and the communities in which we operate. We are proud of our inclusive, performance-driven culture, where you will join a collaborative environment with diversity and inclusion at the core of how we work. Our core values—curiosity, responsibility, customer focus, and winning together: Curiosity – We explore challenges and innovate to shape the future. Responsibility – We put safety first, act with integrity, and take responsibility for our people and our planet, building trust in everything we do. Customer Focus – Strong partnerships define our success. We listen, create, adapt, and deliver, always staying close to our customers. Winning Together – We take the lead with a collaborative spirit and succeed as a team. We are turning technology into human progress and knowledge into meaningful value. Working together, developing and implementing state-of-the-art manufacturing solutions for a more efficient, sustainable and prosperous world. We promote a culture of innovation, continuous improvement and constantly strive to exceed customer expectations in a competitive and innovative industrial environment. We believe that building diverse teams in an inclusive environment, embracing everyone, unlocks employee´s full potential and foster innovation. We value your personal qualities, which are characterized by a high level of integrity, flexibility and open-mindedness. You drive improvement and deliver results, and by being a role model in people management, you bring an inclusive perspective with a strong ability to influence others. At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, in turn, our customers. Equity, fair play and passion to win, together with our safety first culture, is part of our NDA.