Technical Support Engineer

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Job Description · First line of support to answer customer inquiries and issues · Ensure our applications are running smoothly for multiple jurisdictions and sites · Ensure data transfer processes are running as expected · Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. · Interact with internal and external teams on a regular basis · Proactively design and implement best practices for systems support and performance · Position will have tasks to perform outside of business hours on nights and weekends · Provide lottery software application operation and support for customers · Track and ensure the continuity of issue resolution and other tasks · Handle, register, follow up and resolve incoming service request and incidents · Monitor lottery system components and events · Constant communication and support to other involved resolver units and partners · Participate in calls in case of outage · Create reports Required BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 4 years of experience Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL) Ability to manage a production platform Can work solo or in small teams with minimal guidance Windows server and Active Directory experience Has a flexible and dynamic skill set and can work on various facets of a project Basic release management Experience of operation and support of complex IT applications and systems Basic knowledge of Linux and Windows systems Previous experience in working according to ITIL based processes and functions Qualifications Education Bachelors degree in related field. Years of Related Experience Years of experience 2 to 4 years Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .