Technical Support Engineer

Job description

*💼* **Title:** Technical Support Engineer 📍 **Location**: Bangalore, India (Remote) ⏱️ **Work Pattern**: 4pm-12am shift 🤝 **Reporting To**: Sr. Director, Global TAM and Support 🗺️ **Territory Served**: US region **💸 Salary Range**: 36-40 Lakhs/yr 🌟 **OPPORTUNITY HIGHLIGHTS** Are you passionate about solving real-world security challenges and building lasting customer relationships? SafeBreach is seeking a **Technical Support Engineer** in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform. **👋 WHO WE ARE** SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience. **🚀 THE IMPACT YOU WILL HAVE** - Act as the technical point of contact for SafeBreach Support - Set-up/create customer environments in the support lab - Replicate customer environments to troubleshoot and resolve problems, file defects, etc - Manage high-profile escalations to resolution, working with internal and field personnel - Deliver product training to support staff and others as required - Resolve customer escalations and drive process/policy improvements through root cause analysis. - Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance. 🧬 **WHAT SETS YOU APART** - **Professional Experience.** 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS - **Security Fundamentals & Tools**. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management - **Infrastructure Knowledge.** Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux) - **Troubleshooting Skills.** Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates) - **Case-Queue Experience.** Experience with case management and ticketing tools (e.g., Salesforce, Jira) - **Customer Focus.** Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication 💥 **EVEN BETTER IF YOU HAVE** - Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV - Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities - Experience working in a startup or rapidly scaling company environment - Industry certifications such as CISSP, OSCP, CEH, or similar security credentials **😎 WHAT'S IN IT FOR YOU** Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities. **🤝 HOW WE'LL GET TO KNOW EACH OTHER** We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days) **Step 1: The Intro (15 min)** A casual meeting with the Talent team to break the ice. **Step 2: The Vision (45 min)** Connect with your future Manager to discuss the role, the challenges, and how you can make an impact. **Step 3: The Squad (35-60 min each)** Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything! **Step 4: The Big Picture (45 min)** Discussion with our People team to ensure our values and long-term goals align with yours. **Step 5: The Offer** If the vibe is right, we make it official! **DEI&B (Diversity, Equity, Inclusion & Belonging)** *At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.*