Technical Support Engineer (all genders) Wind Turbine Operations

Job description

Job Description Summary Position: Production Engineering Location: Predominantly based in Hamburg , with international travel required. Type: On-site with potential offshore work. Job Description Tasks Ensure safe and efficient wind turbine (WTG) operations by improving preventive and corrective maintenance processes. Develop standardized technical solutions in collaboration with customers to meet SQDC (Safety, Quality, Delivery, Cost) targets. Support GE Vernova’s Lean initiatives by identifying process improvements and increase the efficiency. Facilitate technical queries from customers to GEV Engineering (FPM) to ensure exceptional customer service. Manage and streamline documentation processes, including approvals and coordination with engineering teams. Prepare Maintenance Instructions and Troubleshooting Guides for operational deployment, including safety, parts and tool requirements. Support alarm-handling feedback to standardize and enhance corrective maintenance procedures. Promote safe systems of work, including LV/HV procedures and Wind Turbine Safety Rules (WTSR). Coordinate with engineering teams the issue prioritization, root cause analysis, and implementation of corrective actions. Apply structured problem-solving tools (e.g., DMAIC) to drive continuous improvement. Provide guidance to planning, supply chain, and parts teams regarding spare parts and tooling requirements. Qualifications/Requirements Degree in electrical engineering or a technical education with a strong electrical focus. Extensive professional experience in Technical Support, ideally within the wind industry. Capable of working offshore at the wind farms. GWO certificates are welcome. Significant experience in offshore WTG maintenance would be a plus. Proven ability to work effectively in a cross-functional, global environment with remote teams, acting as a strong team player who enables change and drives work to completion. Self-driven and strongly motivated, with the ability to take ownership of technical issues, proactively follow up on actions, and communicate clearly with technicians, engineering teams and customers. Strong capability in office and cloud-based software tools, used for technical documentation, data analysis, maintenance planning and coordination with engineering and field teams. Capable to communicate on an international level & being proactive to find the right point of contact. Proven capability to evaluate technical tasks in a structured way, coordinate with other teams, and drive root-cause and corrective-action processes to closure. What we can offer A role with direct impact on the reliability of our wind turbines International, collaborative environment with professional development opportunities Flat hierarchies, supportive colleagues, and a modern, open company culture Additional Information Relocation Assistance Provided: No