We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team. In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.Key Responsibilities:Provide timely and efficient Level 2 support for hardware, software, and network issues.Diagnose and resolve complex technical problems escalated from Level 1 support.Document support activities and solutions in the ticketing system.Assist in system installations, configurations, and upgrades.Collaborate with other IT teams to ensure seamless service delivery.Maintain IT infrastructure by performing regular maintenance and updates.RequirementsQualifications:1 to 2 years of experience in technical support or a related IT roleBachelor's degree in Computer Science, Information Technology or related field is Mandatory Strong knowledge of Windows and Linux operating systems.Experience with troubleshooting network connectivity and software issues.Familiarity with ticketing systems and IT service management processes.Good communication skills in English, with ability to explain technical concepts clearly.
We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
- Provide timely and efficient Level 2 support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems escalated from Level 1 support.
- Document support activities and solutions in the ticketing system.
- Assist in system installations, configurations, and upgrades.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain IT infrastructure by performing regular maintenance and updates.
Requirements
Qualifications:
- 1 to 2 years of experience in technical support or a related IT role
- Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
- Strong knowledge of Windows and Linux operating systems.
- Experience with troubleshooting network connectivity and software issues.
- Familiarity with ticketing systems and IT service management processes.
- Good communication skills in English, with ability to explain technical concepts clearly.
Two95 International Inc., is a global technology firm specializing in
enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics,
E-commerce & Social Business. Our client base includes several
Fortune 500 and mid-market companies across industries and varying
geographies.With vast knowledge and knowhow of 20 years in the IT field, we have
been chosen as INC500 fastest growing company in North America in 2013.
With the accolade of being ranked 11th in Human Resources by INC500, we
have also been nominated as the 3rd fastest growing company in South
Jersey by SJBM. We are ranked among the Top 20 IT Companies in New
Jersey based on the year-on-year growth for the last 3 years. With a
seasoned team of highly qualified personnel, our offices are located in
New Jersey, Canada and India.Our Specialties
Direct Hire,
Contingent Staffing,
Managed Outsourced Services..
Two95 International Inc., is a global technology firm specializing in
enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics,
E-commerce & Social Business. Our client base includes several
Fortune 500 and mid-market companies across industries and varying
geographies.
With vast knowledge and knowhow of 20 years in the IT field, we have
been chosen as INC500 fastest growing company in North America in 2013.
With the accolade of being ranked 11th in Human Resources by INC500, we
have also been nominated as the 3rd fastest growing company in South
Jersey by SJBM. We are ranked among the Top 20 IT Companies in New
Jersey based on the year-on-year growth for the last 3 years. With a
seasoned team of highly qualified personnel, our offices are located in
New Jersey, Canada and India.
Our Specialties
Direct Hire,
Contingent Staffing,
Managed Outsourced Services..
