Technical Support Engineer, EMEA (part-time role)

Job description

Illuminate your future – join us as a Technical Support Engineer Casambi Technologies is the global leader in modern wireless lighting control solutions built on Bluetooth Low Energy. At the heart of everything we do is a passion for great user experience, high performance, and effortless scalability – from a single fixture to industrial-scale installations with cloud-based remote control, monitoring, and data logging. Our technology is already lighting up thousands of buildings across hundreds of major networks worldwide, and we are just getting started. We are looking for one to two curious, energetic, and multi-talented Technical Support Engineers to join our fast-growing team at our headquarters in Espoo, Finland. Our EMEA support team serves Casambi business customers on Europe, Middle East and Africa region. If you love solving problems, helping people, and seeing the direct impact of your work, this is your moment to shine. This is a part-time role with flexible working hours – so you can shape your workday around what matters most to you while doing meaningful work. We believe great support comes from happy, balanced people, and we are happy to find a rhythm that fits your life. What you will do • Work with the team to keep the incoming case queue running smoothly and responsively. • Troubleshoot customer problems via phone, e-mail, and remote sessions. • Drive problems through to resolution and provide clear, detailed root cause analysis. • Partner with escalation points in the Support and Engineering teams to resolve complex issues together. • Research and respond to customer requests, offering thoughtful explanations to some of the world’s brightest developers and software architects. • Create knowledge articles for recurring issues, helping the whole team grow smarter every day. What we value in you • Studies or work experience in IT, electrical, or electronic industries. • Some experience in technical support is an advantage, but not a requirement. • Familiarity with a variety of industry hardware platforms and operating systems (iOS, Android). • A talent for breaking down complex problems, finding the root cause, and shaping a resolution strategy. • The ability to juggle multiple client issues at once and explain solutions to customers of all technical levels. • Energy and enthusiasm for a fast-paced environment, paired with a results-oriented, strong work ethic. • Resourcefulness in gathering the diagnostic information needed to solve technical challenges. • A genuine team spirit and a warm, customer-focused attitude. • Ideally, experience working with customers of different sizes (corporate, medium-sized business, and lighting professionals). • Experience with lighting controls is a plus. • A genuine interest in gadgets and consumer electronics. • Any knowledge of electrical installations or electronics is beneficial. Language skills • Full written and verbal proficiency in English is a must. • If we end up hiring two colleagues, we would like at least one of them to also speak German. • Any additional languages are a genuine advantage – the more, the merrier, as we serve customers in many countries. Location & working hours • Location: Casambi Headquarters, Espoo, Finland. • Working hours: Part-time with flexible working hours. • Openings: We are aiming to fill one to two part-time positions. Application process We are excited to hear from you and encourage you to apply as soon as possible. We will start interviewing candidates immediately once we receive a strong pool of suitable applicants. As a result, the position may be filled and the advertisement closed earlier than planned, so we recommend submitting your application without delay. Join the Casambi team As an internationally growing high-tech company, Casambi offers interesting and varied challenges. The work tasks are extensive within a small company, so you will see your own handprint in the completed and updated applications and software. Casambi is changing the way people illuminate their surroundings. Our innovative wireless technology puts the entire lighting ecosystem in the hands of the user. This unique, dynamic and reliable modular solution has already been enjoyed in thousands of buildings across hundreds of major networks worldwide. In addition, we have built a significant sales and support network throughout Europe, North America, and Asia, which will continue to grow as companies worldwide discover the benefits of wireless lighting management. More information about our exciting projects.