Technical Support Engineer - Medical Devices

Job description

Contract of employment, hybrid working model from Cracow office – Fabryczna Office Park.(3 days from office, 2 days from home) JOB SUMMARY: You will serve as a key technical engineer supporting Novocure’s medical devices that provide our treatment to patients. You will support Novocure’s internal and field-based teams across EMEA, with responsibilities including: technical support, technical training, complaint investigations, data analysis, and will act as a liaison with product development and engineering teams. Working within a global team, you will have the opportunity to improve troubleshooting processes, explore automation opportunities, and contribute to the reliability and continuous improvement of our technology. RESPONSIBILTIES: Investigate complex technical issues and device failures , using software logs, diagnostic tools, and data analysis to identify root causes and recommend effective solutions. Lead technical complaint investigations , analyzing device performance, identifying potential software, hardware, or user-related issues, and providing clear, evidence-based findings and recommendations. As your product expertise grows, take ownership of final technical complaint reviews and approvals. Provide advanced technical support to field-based Device Support Specialists , primarily across EMEA, with occasional support for teams in Japan and China, translating complex engineering findings into clear, practical guidance. Deliver technical training and knowledge sharing to internal teams, helping colleagues understand device functionality, troubleshoot issues, and apply technical recommendations. Collaborate with global Engineering, Product Management, Quality, and Service teams , acting as a technical subject matter expert and sharing investigation findings, product feedback, and recommendations for improvements. Leverage SQL, data analysis, and diagnostic tools to identify patterns, investigate recurring issues, and explore opportunities to improve troubleshooting processes through scripting and automation. Maintain accurate technical documentation , including investigation reports, troubleshooting guidelines, technical bulletins, and product updates. WE ARE LOOKING FOR: Strong analytical and problem-solving skills , with the ability to break down complex technical issues, analyze data and system logs, identify root causes, and recommend practical solutions. Excellent communication skills , with the ability to translate complex technical findings into clear, actionable guidance for non-technical stakeholders. 3+ years of experience in software or application support, technical troubleshooting, engineering, or a related technical environment. Good working knowledge of SQL , including the ability to query, analyze, and interpret data to support technical investigations. Experience troubleshooting software or complex technical systems , using log files, diagnostic tools, or other investigative techniques. Fluent English (C1) and the ability to work independently and collaborate effectively with geographically distributed teams. A curious, proactive, and continuous improvement mindset , with a willingness to challenge assumptions, explore alternative solutions, and take ownership of technical challenges. PREFERRED: Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, or a related technical field. Knowledge of Python or other scripting languages, particularly for data analysis or process automation. Experience supporting medical devices, embedded software, or other complex technical products. Familiarity with technical complaint investigations, root cause analysis methodologies, or regulated quality management processes. Experience delivering technical training or supporting field-based teams. ABOUT US: Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success. Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers. Our patient-forward values: – innovation – focus – drive – courage – trust – empathy COMPENSATION : The annual base salary ranges from 192 000 PLN to 220 000 PLN yearly *. This pay range is the range of base pay compensation within which Novocure expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated. BENEFITS: Life Insurance Performance Bonus Multisport card/Benefit system Private Medical Care ...and more! NOVOFLEX – our trust-based hybrid work philosophy We offer a flexible, trust-based hybrid working model for our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early, starting late, or working fewer days occasionally, we trust you to balance your time in a way that works for both you and Novocure. Ready to Apply? If you're excited about this role, please apply. You might be just the person we're looking for!