Technical Support Engineer/ Online - Germany

Job description

Job Description of Technical Support Engineer – German & English Location: Düsseldorf or Hybrid On-board time: ASAP About our company OUR VISION - Power a New World The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes. EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large. OUR MISSION To lead as a reliable and trusted energy companion for families and individuals around the world. We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits. HOW DID IT ALL START In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices. Who are we? We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process. We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World！ Your journey ahead: Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved; Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses; Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow; Proactively manage other challenges at work. Your profile includes: 0-3 years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies. Electrical engineering degree is preferred; Fluent German and English, fluency in additional European languages is a plus. Customer oriented and strong service mindset. Proficient in using tools such as MS Word, Excel, Visio etc; Self-driven, prudent, patient, able to work independently; Work well under pressure and is a self starter Are you one of us? EF-ers from all over the world with our uniquely defined differences gather together to form a diversified community. We offer equal opportunities for all EFers and favorably encourage understanding, respect, and acceptance of differences. With that, we are able to build a successful, diverse, and inclusive team. To the fullest extent possible, we will enhance information transparency; we encourage trial and error; we support free expression of ideas and opinions, and promote team collaboration and sharing of information; we learn new things without any prejudice; and we are always prepared to accept new changes and a new future. Everyone is equal at EcoFlow, not differentiated by position. Any ideas that may help solve a problem should be communicated, regardless of rank, age, or level of expertise. Any thoughtful suggestions are appreciated, whether or not it is in your scope of responsibility. Connect with us! If this sounds like your next challenge, send us your application here.