Technical Support Engineer - Voice API

vonage

Mexico City, Mexico · Mexico City · Mexico

Posted Apr 14, 2026

Other
Remote
API Customer Care

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Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do?

Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Capture knowledge, for customers who prefer solving their own issues without having to contact support

What you must have

Bachelor's Degree in Computer Science, or equivalent field
2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets
Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
Experience supporting or integrating APIs and/or SDKs

Any of the following are a plus:

Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
Troubleshooting Applications: e.g. Kibana (Elastic Search)
Linux/Unix operating systems
Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

Knowledge or experience working with KCS (Knowledge Centered Support)

What is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.