Technical Support IV Agentic

Job description

Who We Are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. We're building the next generation of hosting infrastructure for AI-driven, agentic applications, and this role sits at the front line of that evolution. As a T4 Support Engineer focused on Agentic Hosting, you will handle the most complex technical issues, enable cutting-edge use cases, and help shape how we support modern development frameworks and AI-powered workloads. What you’ll do & how you’ll make your mark. Own and resolve the most complex technical escalations across VPS, Dedicated, and advanced hosting environments, end-to-end. Support modern development stacks including Node.js, Next.js, and containerized applications across diverse customer environments. Troubleshoot and resolve performance, networking, and system-level issues on AlmaLinux and related platforms. Partner directly with Product and Engineering on emerging platforms — N8N, Hermes, OpenClaw, and agentic tooling — shaping how we support the future of hosting. Serve as the primary technical escalation point for T3 teams and actively mentor support engineers on advanced troubleshooting. Identify patterns across customer issues and drive systemic fixes or product improvements — not just one-off resolutions. Build and contribute to internal documentation, playbooks, and best practices for next-generation hosting support. Work on problems that don't have playbooks yet. You'll write them. Who you are & what you’ll need to succeed. Deep experience in Linux system administration (AlmaLinux, CentOS, or similar) Strong understanding of web hosting infrastructure (DNS, networking, security, performance tuning) Hands-on experience with modern frameworks (Node.js, Next.js) and developer workflows Familiarity with containers, APIs, and AI-driven or automated application patterns is a strong plus Clear, confident communication, you can translate complex technical issues for engineers, product managers, and customers alike. Why you’ll love us. We’ve evolved: We provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance: Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences: We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20+ affinity groups where you can network and connect with employees globally. We care about you: At Bluehost, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community with one domain at a time, one employee at a time. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #Bluehost #LI-BB1 This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.