Technical Support - N

Job description

# Technical Support - N > Keller Executive Search · Philippines (Remote) · — · Posted 2026-05-20 **Workplace:** remote **Department:** n8n-Haldren ## Description ### **Job Summary** The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction. ### **Key Responsibilities** - Provide technical support via phone, email, chat, or ticketing systems - Troubleshoot hardware, software, network, and system-related issues - Diagnose problems and implement effective solutions in a timely manner - Escalate complex or unresolved issues to higher-level support teams - Document incidents, solutions, and troubleshooting steps in support systems - Install, configure, and maintain systems, applications, and devices - Assist with system upgrades, patches, and routine maintenance - Monitor system performance and proactively identify potential issues - Educate users on best practices and proper system usage - Collaborate with cross-functional teams (IT, engineering, product teams) ## Requirements ### **Required Skills & Qualifications** - Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) - Proven experience in technical support, help desk, or IT services - Strong troubleshooting and problem-solving skills - Knowledge of operating systems (Windows, macOS, Linux) - Familiarity with networking concepts (TCP/IP, DNS, VPN) - Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira) - Good understanding of hardware components and peripherals - Strong communication and customer service skills - Ability to work independently and under pressure ## Benefits ### **Preferred Qualifications** - Certifications such as CompTIA A+, Network+, or ITIL - Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS) - Knowledge of cybersecurity basics ### **Key Competencies** - Customer-focused mindset - Attention to detail - Analytical thinking - Time management - Team collaboration - Adaptability ### **Work Environment** - May require shift work (including nights/weekends depending on “N” designation) - Office-based, remote, or hybrid setup - Fast-paced support environment ## Apply [Apply at Keller Executive Search](https://apply.workable.com/keller-executive-search/j/544B7F610E/apply) --- Powered by [Workable](https://www.workable.com)