Technical Support Officer

Job description

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience. Some of the key responsibilities in this role include: Identifying and proactively resolving IT issues, primarily for the Sydney offices. Providing first and second level hardware and software support. Adhering to all processes and documenting procedures accordingly. Making recommendations on upgrades and replacements when necessary. Proactively building the IT brand via local delivery of customer facing technology initiatives. Participate in projects as required. What’s in It for you? Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025! Wide range of benefits designed to support your career, wellbeing, and lifestyle. Colliers Balance - to support lifestyle & wellbeing. Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave. Formal career development & recognition programs. Innovative technology & tools to drive your productivity. To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems. Key technologies you will be familiar with: Windows 11 MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams. Citrix. Azure. Audio and Visual (conferencing). SCCM. Intune. ServiceNow. We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment. Experts join experts, and we welcome you to join us as we lead the industry into the future. Please be advised that applications will only be accepted directly rather than via recruitment agencies. #LI-JB1 Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.