Technical Support Rep-2

Job description

The LexisNexis Technical Support Representative role provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. The position requires to utilize skills from training, education, experience or certifications to fulfill their daily responsibilities. In addition, this position will work in a team environment maximizing individual and team performance. Accountabilities: • Assists with account related issues including ID/password assistance and modification of account users and product accesses • Processes trial requests and other online product related inquiries • Generates user list and related reports • Ensures customers are provided with the requested information • Ensures all customers’ claims and queries are satisfactorily investigated and resolved • Initiates the escalation process for unresolved customer problems • Maintains appropriate licenses, training and/or certifications, as needed • Applies experience and skills to complete assigned work within area of expertise • Works within standard operating procedures and/or analytical methods • Works with a moderate degree of supervision • Applies analytical and technical skills to perform a variety of activities • Has good understanding of how the team integrates with others • Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures • Uses communication skills and common courtesy to exchange information Qualifications: Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)​ Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .