Technical Support Representative | 12-Month FTC

Job description

Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service. Are you passionate about technology and delivering exceptional customer support? Do you enjoy solving technical challenges? If you want to join an expanding and ambitious multinational company, while seeking to challenge yourself, learn, and grow your career, all while using your expertise to multitask and easily adapt to moving targets, this is a great opportunity to join us as a Technical Support Representative ! The responsibilities of the Technical Support Representative among others will include: Develop and continuously enhance technical expertise across one or more product categories through structured training, daily operations, and on-site visits where required. Provide first- and second-level technical support to a wide range of customers, ensuring timely issue resolution and high levels of customer satisfaction. Deliver remote technical support to B2B customers and field service teams, including commissioning assistance, troubleshooting, claim handling, and responding to technical and service-related inquiries. Assist in the preparation and delivery of technical training sessions for internal teams and external partners as required. Participate in regular Quality Meetings to strengthen product knowledge, identify recurring product issues, and contribute to continuous quality improvement initiatives. Prepare and maintain technical reports and documentation (e.g., CEC, GIB, and other internal reporting tools), ensuring accuracy and timely submission. Requirements The ideal candidate should have: BSc in Mechanical Engineering or similar field. Up to 2 years of proven experience in a similar role. Working knowledge of MS office and good working knowledge of the English language. Job-Specific Skills: Customer-focused, patient, flexible and committed. Able to represent the company to stakeholders and customers in a professional manner. Strong organisation skills and ability to prioritise and co-ordinate tasks efficiently with moderate supervision. Solution-driven and analytical with strong problem-solving skills, able to diagnose technical issues, identify root causes, and implement effective resolutions in a timely manner. Proactive thinking but also willingness to learn and work as part of a team. Benefits What We Offer: Be part of an enthusiastic and passionate team. Work experience in an international leading company. Great opportunity to leverage and develop your business knowledge and skills. Competitive Salary Package and Annual Performance Bonus. Comprehensive Private Health Insurance. Ticket restaurant Card. Special Employee Offers and Discounts. Hybrid Way of Working: a mixture of office-based and remote working. Please note that the Technical Support Representative (12-Month FTC) role is based in Athens, Greece Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.