Technical Support Representative

Job description

# Technical Support Representative > CrewBloom · Philippines (Remote) · Full-time · Posted 2024-07-02 **Workplace:** remote **Department:** Customer Success & Customer Support ## Description The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments. **Job Responsibilities:** - Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems. - Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook. - Troubleshoot hardware issues including hard drives, RAM, and power supplies. - Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes. - Set up and troubleshoot printers on WiFi connections and resolve printer driver issues. - Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers. - Utilize sales skills to upsell support packages post-service resolution. - Maintain organization, punctuality, and reliability as core professional attributes. ## Requirements - Proficient in troubleshooting Mac and Windows operating systems. - Skilled in resolving a broad spectrum of technical issues. - Strong sales acumen with experience in upselling products and services. - Excellent communication and documentation skills. - Proven track record of dependability and adherence to schedules. - Ability to work full-time hours with availability on weekends. **Minimum Technical and Work Environment Requirements:** - **Internet Connection:** - Primary internet connection with a minimum speed of **15 Mbps**. - Backup internet connection with at least **10 Mbps**. - Backup connection must be capable of supporting work during a power outage. - **Primary Device:** - Desktop or laptop equipped with at least: - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. - A minimum of **8 GB RAM**. - **Backup Device:** - Must meet or exceed the performance of an **Intel Core i3** processor. - Must be functional during power interruptions. - **Peripherals and Workspace:** - A functioning **webcam**. - A **noise-canceling USB headset**. - A **quiet, dedicated home office space**. - A **smartphone** for communication and verification purposes. ## Benefits - **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward. - **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best. ## Apply [Apply at CrewBloom](https://apply.workable.com/crewbloom/j/75AA83F0B4/apply) --- Powered by [Workable](https://www.workable.com)