Technical Support Representative

Job description

As a Technical Support Representative , you’ll be one of the first people our customers turn to when they need help, and many of them are developers and technical pros themselves. You’ll own customer issues from first contact to resolution: troubleshooting API integrations, explaining how our products work, and making complex answers feel simple. We’re counting on you to respond quickly, resolve issues accurately, and bring what you learn back to the team so our documentation, products, and processes keep getting better. This role is a great fit for a curious, steady problem-solver who enjoys learning new technology and takes real satisfaction in leaving every customer thinking, “Wow, that was easy.” This is a full-time, onsite role based in Orem, UT. Your schedule will be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. What you’ll do: Provide timely, accurate technical support to customers through written and verbal channels Troubleshoot, diagnose, and resolve product, configuration, and API integration issues Guide customers through technical details using your knowledge of JavaScript (ECMAScript) and our API-based products Explain complex technical concepts clearly to customers with a wide range of technical backgrounds Document issues and resolutions, and contribute to knowledge base articles and help documentation Escalate product defects and complex issues with clear reproduction steps and supporting detail Deliver occasional customer presentations and product walkthroughs Collaborate with teammates to share customer insights and improve how we support customers Build deep expertise in our products and stay current as they evolve Who you are: Bachelor’s or associate’s degree in IT, computer science, or a related field, or equivalent experience Some experience with programming languages, especially JavaScript (ECMAScript) Familiarity with APIs and web technologies (REST, JSON, HTTP) is a plus Able to learn new technical concepts quickly Strong written and verbal communicator with a customer-first mindset Proactive problem-solver who enjoys learning and growing with the company Benefits and Perks Competitive compensation, $50k - $70k 100% paid health, dental, and basic life insurance premiums (including family coverage) Long-term disability insurance Generous PTO that increases with tenure 401(k) with company matching Ongoing training and professional development Drinks, snacks, team lunches, and activities In-office chiropractic services To apply: Sounds too good to be true? Apply and find out for yourself. For more information about the company, please visit us at . Smarty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or protected veteran status. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, compensation, and training. Employment is contingent upon successful completion of a background check following an offer of employment. Meet Smarty. You may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. When a package reaches the right door or an order ships without a hitch, there's a good chance we helped. We've built all of this the hard way: self-funded, profitable, and on our own terms. That independence lets us make long-term decisions, invest in our people, and hold a high bar for our work. Now we're growing into our next chapter, and we're looking for builders who want to help shape it.