Technical Support Representative (ServiceTitan)

Job description

**Overview:** We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform. ### Key Responsibilities: Provide remote technical support to users experiencing software or system-related issues. • Troubleshoot platform errors, configuration problems, and user access issues. • Assist users with system navigation, workflows, and best practices. • Support the onboarding and implementation of new users or teams onto the platform. • Document issues, troubleshooting steps, and resolutions in the ticketing system. • Escalate complex technical issues when necessary while ensuring proper follow-up. • Collaborate with internal teams to resolve recurring technical challenges and improve processes. • Maintain a high level of customer service while supporting users in a remote environment. ### Required Qualifications: Previous experience in technical support, helpdesk, or software support roles. • Strong troubleshooting and problem-solving skills. • Experience supporting SaaS platforms or business software applications. • Excellent written and verbal communication skills. • Ability to clearly explain technical concepts to non-technical users. • Ability to manage multiple support requests in a fast-paced environment. • Proficiency with the ServiceTitan platform.