Technical Support Senior Application Consultant – ERM / Marine

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Technical Support Senior Application Consultant Location: Türkiye Employment Type: full-time The job The Senior Application Consultant is a key member of the ERM Global Technical Support team, providing support to AVEVA ERM and AVEVA Marine customers. The role focuses on resolving incidents and support requests , and may also deliver non-standard service requests when required. You will lead technical support activities , mentor junior engineers , and provide clear direction and customer guidance during major incidents . The team supports ERM solutions formally handed over from Service Delivery , including configuration and implementation-related issues. You will collaborate closely with AVEVA R&D and Product Portfolio to drive issues through to resolution and deliver fixes, and partner with Service Delivery near go-live to ensure project readiness, high-quality documentation, and effective knowledge transfer. The role is based in Türkiye , with occasional travel and flexible working hours . Key responsibilities Resolve support incidents in line with customer and internal KPI requirements, driving cases to a satisfactory conclusion and ensuring customer satisfaction. Reproduce and verify defects , then liaise with Product Development through the fix cycle to deliver optimal product functionality aligned with end-user needs. Maintain and expand technical expertise in your primary domain and across other AVEVA product areas to strengthen global support capability. Occasionally deliver professional, high-quality service to customers, prospects, and internal stakeholders, representing Technical Support effectively. Partner cross-functionally with teams in Customer Experience and the Commercial organization to support customer success and satisfaction. Mentor and guide junior engineers , supporting skills development and consistent support practices across the team. Essential requirements 7–12+ years’ experience in ERM and Marine (or similar domain) within technical software services/support , including support and implementation exposure. Proven ability to produce customer-facing documentation , including technical authoring, process writing, workflow definitions , and clear written outputs. Strong customer service mindset with excellent problem-solving skills and the ability to drive issues through to resolution. Effective in dynamic, international teams , managing multiple competing priorities across countries and time zones; self-driven, structured, and able to define and execute procedures while adapting quickly to change. Native Turkish and fluent English (verbal and written). Strong presentation skills, commitment to continuous self-study, and willingness to travel . Desired skills Working knowledge of AVEVA technologies such as CONNECT , Dabacon , and cloud solutions. Hands-on experience in the engineering domain , ideally within marine engineering design or owner-operator (OO) or EPC environment. Broad IT foundation , including network infrastructure and relational database concepts. Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. Find out more: AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.