This role is for one of the Weekday's clients📍 Allen, Texas (Onsite)💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.RequirementsResponsibilities:Deliver remote technical assistance through phone, email, web, and direct customer engagementDiagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFiProvide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)Manage inbound and outbound technical support calls and oversee support ticket resolutionCollaborate closely with Product and Engineering teams to address and solve customer problemsRecord technical issues and solutions, and update knowledge base documentationAssist Regional Sales Managers by fulfilling technical support requestsSupport internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platformsRequired Skills:2 to 3+ years of experience in Technical Support or Application Support rolesExcellent troubleshooting and analytical abilitiesProficiency with:Windows Server 2008/2012/2016Windows 7/8/10Linux Command Line Interface (CLI)Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocolsPowerShell scriptingHTTPS, SSL/TLS security protocolsStrong verbal and written communication skillsPreferred Qualifications:Certifications such as CCNA, MCSE, CompTIA A+, and Linux certificationsExperience working with VMware or Hyper-V virtualization platformsKnowledge of Azure Cloud and container technologiesFamiliarity with ITIL framework is a plusAdditional Information:This is a 6-month contract position with potential for extension or transition to permanent hireCandidates must be willing to work onsite in Allen, TXSuccessful candidates are required to pass the CJIS background screeningThe interview process consists of two rounds: one onsite and one via Google MeetMust-have skillsLinux, Networking, Help Desk SupportGood-to-have skillsOn-call Support
This role is for one of the Weekday's clients
📍 Allen, Texas (Onsite)
💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Requirements
Responsibilities:
- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
Required Skills:
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux Command Line Interface (CLI)
- Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- PowerShell scripting
- HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
Preferred Qualifications:
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
Additional Information:
- This is a 6-month contract position with potential for extension or transition to permanent hire
- Candidates must be willing to work onsite in Allen, TX
- Successful candidates are required to pass the CJIS background screening
- The interview process consists of two rounds: one onsite and one via Google Meet
Must-have skills
Linux, Networking, Help Desk Support
Good-to-have skills
On-call Support
At Weekday (backed by YC; also Product Hunt #1 product of the day), we are building the next frontier in hiring. We have built the largest database of white collar talent in India and have built outreach tools on top of it to generate highest response rates.
At Weekday (backed by YC; also Product Hunt #1 product of the day), we are building the next frontier in hiring. We have built the largest database of white collar talent in India and have built outreach tools on top of it to generate highest response rates.
