Key Responsibilities:Respond promptly to technical support queries via phone, email, and chat.Diagnose software issues for customers.Guide users through step-by-step solutions in a clear and patient manner.Document technical issues and resolutions in the knowledge base and CRM systems.Collaborate with product and engineering teams to escalate and resolve complex issues.Test and report bugs or product defects discovered during support interactions.Stay updated on new product features, updates, and releases.Deliver exceptional customer service to ensure user satisfaction and retention.RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field.At least 1-2 years of experience in technical support or IT helpdesk roles.Strong problem-solving and troubleshooting skills.Excellent communication skills in English; proficiency in Arabic is a plus.Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).Ability to work in a fast-paced environment and manage multiple tasks simultaneously.Customer-oriented mindset with patience and professionalism.6- Working Days per week Rotational Shifts 10 hrs Shift
Key Responsibilities:
- Respond promptly to technical support queries via phone, email, and chat.
- Diagnose software issues for customers.
- Guide users through step-by-step solutions in a clear and patient manner.
- Document technical issues and resolutions in the knowledge base and CRM systems.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Test and report bugs or product defects discovered during support interactions.
- Stay updated on new product features, updates, and releases.
- Deliver exceptional customer service to ensure user satisfaction and retention.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 1-2 years of experience in technical support or IT helpdesk roles.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills in English; proficiency in Arabic is a plus.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer-oriented mindset with patience and professionalism.
- 6- Working Days per week
- Rotational Shifts 10 hrs Shift
