Technical Support Specialist

Job description

Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance. Our customers include: - 40% of Forbes Top 50 AI companies - 20% of Forbes Top 100 Cloud companies - Top companies like Notion, Anthropic, and Cursor We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support process, help customers resolve technical and product questions every day, and turn what you hear into better documentation and a better product. IN THIS ROLE, YOU WILL - Interact daily with our customers to provide Technical and Product Support - Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support - Develop and improve technical support documentation both internally and in our help center - Collaborate closely with the engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems. - Work closely with A.I. assisted tools and approaches to improve the quality and efficiency of responses to Anrok customers and improve documentation in multiple knowledge bases. WHAT EXCITES US - You have proven experience in a product support role, with a strong background in technical support, preferably in a software or technology industry. - You have a customer-centric mindset with a passion for delivering exceptional support and building positive relationships with customers. - You have experience working with Product and Engineering teams to improve the product and internal tools - You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems - You have strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely. - Nice-to-have: you have experience building on Zendesk WHAT WE OFFER - The equity upside of an early-stage startup with the product-market fit of a later-stage company. - Daily lunch and snacks for those working out of our office hubs. - Medical, dental, and vision insurance covered 100%. - One Medical membership covered, flexible sick benefits, and more. - Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. - Home internet reimbursement stipend. - Wellness reimbursement program. - Annual team off-sites and in-person opportunities around our growing Anrok hubs. - Home office setup stipend to ensure you have the equipment you need to thrive at work. At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.