Technical Support Specialist

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. ### Requirements - A university degree in Business, Marketing, Engineering, or related fields - 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams - Strong communication skills in writing (English and Spanish) - High sense of responsibility and accountability - Ability to provide timely responses and follow up systematically - A natural problem solver with a positive attitude and love for helping others succeed - Good debugging/troubleshooting skills - Knowledge of HTML, CSS, or other programming languages is a plus **What we expect from you:** - Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen - Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world! - To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients - To cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance - Superior project and time management skills. A keen eye for detail is a plus! - Passion for testing, measuring, and improving outreach and follow-up effectiveness - The ability and flexibility to work in a fast-paced startup environment - Solid understanding of basic web concepts and digital marketing ### Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?) - We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. - You’ll have space to share your skills through training sessions and workshops if you wish. Sharing is caring! - We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want - You’ll have a chance to work in an international, diverse, and inclusive environment - You’ll be part of an industry that’s shaping the future of customer experiences. Still not sure? Just ask Google.