Technical Support Specialist

Job description

At Astara, we’ve been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in 19 countries, annual revenues exceeding 5 billion euros, and a diverse team of 3,000+ people from 50 nationalities, we lead the way in automotive distribution and innovative mobility services. We are committed to sustainability, offering environmentally friendly solutions for a cleaner and more responsible future. Our portfolio goes far beyond vehicles: we offer flexible mobility solutions including ownership, subscription, and B2B/B2C services, all powered by our own digital platform. With a culture that values diversity and talent, Astara offers a collaborative, inclusive environment where you can grow and make an impact. Are you ready to join a company driving the future of mobility? At Astara, your ideas and talent move us forward! THE ROLE: Providing technical support for the authorized service network and internal company departments in diagnostics, troubleshooting, and implementing service procedures for vehicles distributed by the company. If you need any further assistance or have more text to translate, feel free to let me know! MAIN FUNCTIONS/RESPONSIBILITIES: Providing technical support for Authorized Service Organizations (ASO) Case analysis and technical consultations with service centers 1st and 2nd level technical support Monitoring and reporting fault trends and creating technical bulletins Cooperation with other company departments in terms of technical support Support in implementing service campaigns and software updates Supervision of diagnostic tools and support for service centers in their use Technical visits to service centers Monitoring and reporting product technical quality to the manufacturer Achieving the KPI targets set by the manufacturer PROFESSIONAL EXPERIENCE/QUALIFICATIONS: Technical education (preferred fields: mechanics, electromechanics, mechatronics) Experience working in a car service or in the technical department of a distributor Knowledge of the construction and operation of modern vehicles (combustion and/or electric) Ability to analyze technical documentation and electrical diagrams Familiarity with diagnostic tools and ability to use them Communication skills and ability to clearly convey technical information Proficiency in English sufficient to read documentation and communicate with the manufacturer Category B driving license Preferred: Experience in dealing with the ASO network Knowledge of warranty procedures and DMS/importer reporting systems Knowledge of other language Japanese, German, or French (would be an additional asset) We offer: Stable employment in a well-established company. A real impact on the quality of service and technical processes. A friendly work atmosphere and collaboration with a professional team Benefits: company car, fuel card, Multisport card, health insurance, life insurance