Technical Support Specialist

Job description

Technical Support Specialist, Beijing ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies. What You Will Do: Your role will involve delivering scientific operations work to a high standard, working closely with your team and stakeholders. Key responsibilities include: Responding to and resolving technical inquiries and issues from users across the organization in a timely and professional manner. Assisting in the installation, configuration, and maintenance of software and hardware systems to ensure optimal performance. Collaborating with cross-functional teams to identify and implement solutions that improve system efficiency and user satisfaction. Providing training and guidance to users on system functionality and best practices to enhance their technical proficiency. Documenting technical issues and solutions in a knowledge base to support ongoing improvements and training materials. Your Profile: You will bring relevant scientific operations experience, along with the following qualifications and skills. Required qualifications and experience: Bachelor's degree in a relevant field such as information technology, computer science, or a related discipline. 1-3 years of experience in a technical support role, preferably in the healthcare or clinical research sector. Strong problem-solving skills and the ability to troubleshoot technical issues effectively. Familiarity with various operating systems, software applications, and network troubleshooting. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: Competitive base salary and performance related incentives Health and wellbeing programmes including medical, dental, and vision coverage where applicable Retirement and pension plans Life assurance and disability coverage Employee assistance programmes and wellbeing resources Learning and development opportunities through structured training and career pathways Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here . Are you a current ICON Employee? Please click here to apply