Technical Support Specialist

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions. We’re changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. You will have the opportunity to contribute to intelligent camera surveillance systems through cutting edge research and software engineering. We are looking for a Senior Technical Program Manager (TPM) to join our Video Security & Access Control (VS&A) Engineering organization. This is a high-impact role where you will drive the execution of complex, cross-functional programs that define the future of physical security—from AI-powered cameras to cloud-based access management systems. In this role, you will report directly to the AVP of Engineering, Video & Access Control, serving as a strategic partner to engineering leadership and a primary driver of technical delivery. We have an office in Uxbridge (West London) and fully embrace a hybrid home/office working model, with an aim for 2 days in the office. Job Description As a Senior TPM, you are more than a project manager; you are a technical leader who understands the "how" as much as the "when." You will navigate the intersection of hardware, firmware, cloud software, and AI analytics. You will be responsible for orchestrating the entire product development lifecycle, ensuring that our roadmap is translated into high-quality, scalable solutions that protect people and property worldwide. Some responsibilities include: Program Lifecycle Management: Lead the end-to-end delivery of complex programs, managing dependencies across hardware, embedded software, cloud, and mobile teams. Strategic Alignment: Work closely with the AVP of Engineering and Product Management to translate business strategy into actionable technical milestones and execution plans. Risk Mitigation: Proactively identify technical bottlenecks, resource constraints, and cross-functional dependencies. Develop mitigation strategies to keep programs on track. Technical Problem Solving: Dive deep into architectural discussions and technical hurdles. Use your engineering background to help teams make trade-offs between scope, schedule, and technical debt. Stakeholder Communication: Provide transparent, data-driven updates to executive leadership. You will be the "single source of truth" for program health, budget, and timelines. Process Excellence: Continuously improve the VS&A engineering execution model, implementing best practices for Agile, Waterfall, or Hybrid methodologies as needed. Basic Requirements Experience: Experience in Technical Program Management or Engineering Leadership, specifically within a product development environment. Domain Expertise: Proven track record in one or more of the following: Physical Security (VMS/ACS), IoT, Embedded Systems, Cloud Infrastructure (AWS/Azure), or AI/Video Analytics. Strategic Thinking: Experience working directly with executive-level leadership (VP/AVP level) to align engineering output with business goals. Execution Focus: Expert-level knowledge of SDLC and hardware development cycles. You know how to get things done in a fast-paced, global organization. Communication: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and vice versa. In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get: Competitive salary and bonus schemes Two weeks of additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide-ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well-known companies discount scheme #LI-DJ1 Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.