Technical Support Specialist

PURPOSE • This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others. ESSENTIAL DUTIES & RESPONSIBILITIES • Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNET o SpeedShip o o WorldShip o ShipRush • Provide first line technical support via phone, e-mail and/or a desktop support application. • Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems. • Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. • Troubleshoot basic hardware issues. • Test bug fixes and enhancements. • Redirect or escalate problems as appropriate. • Respond to inquiries in a timely manner, adhering to procedure and protocol. REQUIRED KNOWLEDGE/SKILLS/ABILITIES • MS Office to include Excel, Word, Outlook. • Computer hardware and software. • Adaptable. • Attention to detail. • Good communication skills, both verbal and written. • Excellent collaboration skills. • Time management skills. • Ability to prioritize. QUALIFICATIONS: • Bachelor’s degree. • 0 – 2 years of relevant experience. PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment: Job is typically performed in a general office environment. Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time)