Technical Support Specialist (Bilingual – French/English)

Job description

Your Responsibilities Act as a technical expert, resolving complex service issues with effective, long-term solutions Guide technicians on Miele diagnostic tools, software, and service procedures Maintain up-to-date knowledge of Miele products, technologies, and service processes Support the launch and implementation of new products and innovations Partner with Product Support to identify product quality trends and communicate solutions Collaborate with Domestic Service to improve training, processes, and technician performance Assist with parts and accessory identification and ordering Create and manage work orders and service documentation with high accuracy Respond to internal inquiries with professionalism and efficiency Contribute to continuous improvement in processes, documentation, and service quality What we are looking for Bilingual (French & English) – strong communication skills required 5–7 years of experience in residential appliance repair (field experience preferred) Strong technical knowledge of: Electrical and electronic systems Refrigeration Mechanical troubleshooting Networking basics Experience with CRM/ERP systems and service tools (preferred) High attention to detail, organization, and problem-solving ability Ability to manage multiple priorities in a fast-paced environment Experience with Miele products is an asset $60,000 to $70,000