Technical Support Specialist | Italian IT Support

Job description

Workster is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon, Portugal . This opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment. Your Role Provide first-line technical support to business customers via phone, email, and ticketing systems Diagnose and troubleshoot hardware, software, network, and connectivity issues Log, manage, and prioritize incidents while ensuring agreed service levels are met Escalate complex issues to specialized support teams when required Perform remote troubleshooting and assist users through screen sharing and remote access tools Monitor, update, and follow up on support cases until resolution Document incidents accurately and maintain customer records within internal systems Collaborate with technical teams and stakeholders to deliver effective solutions Deliver a professional customer experience while maintaining high technical standards Your Qualifications Native or fluent level of Italian English proficiency at C1 level CompTIA+ certification (or equivalent) or Cisco CCNA certification/training Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure Strong analytical and troubleshooting skills Excellent communication and customer service abilities Ability to multitask and work efficiently in a fast-paced environment Experience with ticketing systems or remote technical support is an advantage Strong willingness to learn and develop within the IT field The Offer Hybrid working model following the onboarding and training period Office located in Alvalade, Lisbon Comprehensive onboarding and technical training Opportunity to join an international enterprise IT support project Meal allowance Private health insurance Multicultural and collaborative working environment Continuous learning and technical development opportunities Career progression within a global technology support organization Rotating shift schedule supporting international business operations Hands-on experience with enterprise networking and infrastructure technologies