Technical Support Specialist (m/f/d)

Job description

ABOUT CODESPHERE Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders. Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision. We’re scaling fast and would love for you to join us and grow alongside us 🚀 ABOUT THE ROLE Codesphere builds complex cloud software in a disruptive way – and when partners and customers run into questions, you're the person who gets them unstuck. As our Technical Support Specialist, you own the support experience end-to-end: from first response to resolution, across technical and functional questions alike. WHAT YOU'LL DRIVE - You serve as the primary point of contact for partner and customer support requests – technical and functional - You manage and resolve incoming tickets with a focus on quality, speed, and clear communication - You identify recurring issues and feed them back into Product & Engineering as structured insights - You maintain and improve support documentation, runbooks, and FAQs - You collaborate with Customer Solution Architects on complex escalations - You contribute to building a scalable support function as Codesphere grows WHAT MAKES YOU A GREAT FIT - 3–5 years of experience in a technical support, customer success, or solutions role in a SaaS or cloud environment - Solid understanding of cloud infrastructure, containers, or developer tooling - Structured, calm, and communicative under pressure – you know how to manage expectations while working on a fix - Experience with support or service desk tooling (e.g. Zendesk, Jira Service Management, or similar) - Fluent in German and English - Based near Karlsruhe or Munich, comfortable with a hybrid setup WHAT'S IN IT FOR YOU - 32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off - Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you - Flexibility – hybrid work setup with mobile work options and flexibility around core hours - Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company - Job-Rad – lease a bike through us, tax-free - Gym access – stay active on site (Karlsruhe office only) - Employee events – from team offsites to regular get-togethers - Company pension scheme – company-supported pension to set you up for later - Great public transport links – both offices are within walking distance of tram and metro stops