Technical Support Specialist (m/f/d)

Job description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. As a Technical Support Specialist , you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving. Tasks Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products Provide remote customer training for evident instruments and application software to end customer Collaborate with product units, including application specialists and software/hardware development teams Support the repair center with complex technical issues Participate in regular internal and external training and development programs Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools Requirements Strong analytical skills and quick comprehension Good English communication skills (German would be a plus) Experience in telephone-based technical support would be a plus Structured, independent, and results-oriented working style Strong problem-solving abilities and a collaborative mindset Proficiency in common office software (e.g., Microsoft Office) Prior experience in the field of microscopy would be a plus Benefits Working from home up to 50% of the time Multisport card Supplementary pension contribution Meal voucher flat rate Extra week of vacation Public transport allowance Massages Fitness centre in the office Above-standard healthcare (ComfortCare) Corporate canteen Sodexo Flexi Language courses Sick days (4 days/year)