Technical Support Technician

Job description

About the role As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront. Key Responsibilities Include Offering general and technical support for all Hitachi products in the Australian market. Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax. Liaising with service agents, contractors, and consumers to ensure seamless support. Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery. Conducting training sessions on Hitachi products—internally and externally—and hosting product seminars as per set schedules. Providing start-up and commissioning assistance, as well as technical investigations for fault finding. Assisting the warranty team with parts or technical inquiries and evaluating service agents. Demonstrating product operations and commissioning processes to installation/service contractors as required. What you will bring to the role Minimum 10 years’ experience in the air conditioning industry with strong technical knowledge of system design Proven HVAC service, diagnostic, and commissioning experience, including system controls and mechanics Excellent verbal and written communication skills with a strong customer service focus Ability to lead, mentor, and share technical knowledge with internal teams and external partners Experience resolving customer disputes and providing practical, solutions-focused support Strong understanding of installation best practices and relevant industry codes A collaborative, team-oriented mindset with the ability to work independently and manage priorities effectively Why Join Us? A very passionate and supportive team with an enjoyable working environment We offer solid support in sales and technical excellence - let us help you grow your career! Work for a globally recognised and privately owned brand with job security Employee Assistance Program – free counselling and wellbeing support Important Information A pre-employment medical check and national police check are required. Applicants must have the right to work in Australia. We kindly request no agency applications. We are proud of what we do, and we’re looking for someone who shares our passion for excellence and innovation. If this sounds like the role for you, we’d love to hear from you! Apply Now and Join the Temperzone - Hitachi Team! Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are, forming the backbone of all we do.