Technical Trainer

Why join CMHA Peel Dufferin? Support your community. Advance your career. Fulfill your purpose. Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help. What We Offer As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions. In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out: 2 weeks accrued vacation + 1 flexible day each year Up to 18 sick days accrued per year HOOPP Pension Plan enrollment Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications $350 (pro-rated) annual allowance to invest in achieving your personal wellness goals Mileage reimbursement for work-related travel We're looking for a full-time contract Technical Trainer to join our team! The Technical Trainer will lead the development and delivery of training for technical equipment, digital tools, and systems that support employees in their work. The role is also expected to contribute to the planning and potential implementation of a new Learning Management System (LMS), as well as other technical systems that may be introduced or required, including related training, administration, reporting, maintenance, and continuous improvement activities. Status: Full-time contract until June 2027, 37.5 hours per week. Note, this posting is for an active vacancy. Salary: $62,425.03 - $73,441.21 annually (Candidate qualifications will be considered when determining the starting salary) Location: This position is based out of our 314-7700 Hurontario St., Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs What You Will Do: Collaborate with program managers and key stakeholders to identify training needs related to new product introductions, product updates, and gaps in employee product knowledge Design and develop engaging training materials, including presentations, manuals, job aids, e-learning modules, and assessments tailored to the agency’s products and services Update training resources regularly to reflect the latest product features, functionalities, and industry best practices Facilitate in-person or virtual training sessions to educate employees on new products, updates, and key knowledge areas Assess the effectiveness of training programs through pre- and post-training evaluations, employee feedback, and performance metrics Prepare reports on training outcomes, participation rates, and ROI to inform continuous improvement Collaborate with People & Culture and Education teams to align technical training programs with overall agency goals and initiatives Partner with managers to ensure training aligns with program goals and addresses specific team needs Work closely with project teams to understand the details and functionalities of new products being introduced to the company. This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. What You Need to Join Our Team: Post-secondary education in Human Resources, Business, Instructional Design or a related field Technical background or certifications in relevant areas (e.g. IT or specific product knowledge) is a plus At least 3 years of experience in a training, instructional design or technical training role Demonstrated experience in developing and delivering training programs, particularly for technical or product related topics Experience in conducting training needs assessments and creating learning materials tailored to various learning styles Experience working with e-learning platforms, learning management systems (LMS), or virtual training tools Experience with new product rollouts, product support or technology implementations in a corporate environment is preferred Strong understanding of adult learning principles and instructional design methodologies Knowledge of the company’s products, services, and industry or a demonstrated ability to quickly learn and adapt to technical content Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence. Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework. Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc. Fluency in a second language, including ASL (American Sign Language) is considered an asset. Ability to travel within and around Peel Region and Dufferin County A satisfactory Vulnerable Sector Screening (Police Check) report Deadline to Apply: Friday October 9th at 5:00 PM At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time. Apply Now and EMPOWER your career! CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments, and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups. *2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed). Accessibility Statement When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at Use of Artificial Intelligence (AI) in Recruitment To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process. Next Steps We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.