Technical Trainer and Adoption Specialist

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: Crusoe's IT team is responsible for the systems, tools, and capabilities that keep the company running and scaling. As a Technical Trainer and Adoption Specialist, you will support the team that designs, builds, and maintains the technical training content that helps every Crusoe employee — from day-one new hires, to executives, to experienced operators on the shop floor — get up to speed on our core technology faster and more effectively. This role requires designing, planning, and presenting VILT and in-person training, as well as building materials and content for those trainings. You'll work closely with our Senior Technical Trainer, and a content builder, to develop and manage needed courses and material as part of a larger technical training effort. This role will travel as needed, up to 30%, especially to our Sunnyvale, and Bellevue locations. You'll partner with IT, People Operations, and business unit leaders to understand what employees need to know, identify gaps, and build the content that closes them. If you're a skilled instructional designer who is also a natural teacher, comfortable building trainings from scratch and at a rapid pace, and excited to work at a company on the cutting edge of AI infrastructure — this role was made for you. What You'll Be Working On: - Design, develop, and provide training programs for software, including Google Workspace, Slack, and other company-wide platforms. - Identify learning needs and propose trainings and coursework to meet those needs. - Deliver in-person and virtual training sessions, including onboarding cohorts and company-wide technology rollout trainings. - Be able to create eLearning modules, video content, job aids, and other instructional materials covering course material as needed. - Partner with the Sr. Technical Trainer, People Ops onboarding manager, and manufacturing instructors to redesign and continuously improve the technical onboarding experience — ensuring new hires across corporate and manufacturing teams get productive on core technology faster and more accurately. - Develop and maintain AI literacy training content in support of Crusoe's internal AI enablement initiatives, helping employees across the company get effective with tools like Claude and Workato. - Use video, audio, and visual editing tools to make instructional materials. - Conduct training needs analyses through stakeholder interviews, observation, and data review to identify gaps and prioritize learning programs. - Analyze learner feedback and engagement data to measure training effectiveness and continuously improve content quality. - Collaborate with IT, HR, and site managers to align training delivery with onboarding timelines, operational schedules, and technology rollouts. - Up to 30% travel for content delivery, stakeholder interviews, onboarding observations, etc. What You'll Bring to the Team: - A Bachelor's degree in any field plus 4–6 years of experience in technical training, instructional design, or a closely related discipline — OR a Master's degree plus 2–4 years of relevant experience. We care more about what you've built and delivered than the specific field of your degree. - A portfolio of instructional design work is required. We want to see examples of eLearning, curriculum, video content, or training programs you've created from scratch — this is a hard requirement for consideration. - Demonstrated ability to design and build training curricula from the ground up, not just update or maintain existing materials. - Experience producing some video or multimedia training content as part of a broader learning program. - Ability to explain technical concepts clearly and accessibly to learners from a wide range of backgrounds — from corporate staff to manufacturing employees — without losing the people who already know the material. - Organized, self-directed, and able to manage multiple projects and priorities in a fast-moving environment without sacrificing quality. - Genuinely curious about technology and keeps up with the tools, platforms, and AI capabilities that are changing how people work. - Ability to work with and train learners of diverse backgrounds, including corporate, technical, and manufacturing or field workforce audiences. Bonus Points - Familiarity with AI productivity tools such as Claude, Workato, or similar — or a demonstrated track record of learning new platforms quickly and an excitement for AI. - Experience partnering with HR or People Ops teams on new hire onboarding program design. - Experience supporting technology rollouts or change management initiatives from a training and adoption perspective. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $105,000 - $130,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.