Technical Trainer, Customer & Partner Enablement

Job description

About the Role We are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions. This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves. This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA , NJ, NC, NY, OR, TN, TX, VA, & WA. Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance. Travel Requirement: ~ 40%, including onsite customer training, industry events, and team collaboration. What You’ll be Doing Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates. Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc). Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track. Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room. Guide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification. Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as a ppropriate . Partner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates. Maintain deep, current product knowledge of the NinjaOne platform. Track and report on session delivery, attendance, and certification outcomes Other duties as needed. About You 3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners. Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation. Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery. Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively. Skill in assessing learner needs and evaluating whether training achieved its goals. Proficiency with virtual classroom/ webinar tooling; comfort with a learning management system (LMS) and presentation software. Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus. Strong written communication for producing and refining handouts, guides, and course materials. Based in the United States with authorization to work in the US. A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone. Availability to teach during US business hours across all time zones. Hands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools. Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy). Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer. Familiarity with instructional design and adult-learning principles. Experience training external customers and/or partners at a SaaS or technology company. Technical Requirements Proficiency in Windows environments (registry, services, performance troubleshooting). Familiarity with Linux/macOS systems and basic command-line troubleshooting. Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections. NinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire. Scripting experience in PowerShell, Bash and/or Batch. Comfortable navigating complex IT ecosystems and integrating with existing infrastructure. Education Bachelor's degree, or equivalent practical experience. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $15 0,000 to $15 0 ,000 per year. For roles based in New York, the base salary hiring range for this position is $15 0,000 to $15 0 ,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- TR1 #LI-Remote #BI-Remote