Technical Training Supervisor (Automotive)

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Training Supervisor to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. We are looking for a highly motivated Technical Training Supervisor to oversee the performance quality of our field technicians and ensure consistent service excellence in GPS telematics installations and maintenance. This role is responsible for conducting quality audits, identifying individual training needs, and developing training materials to improve team capabilities. Responsibilities Supervise the activity of QA technician to ensure adherence to company standards and customer expectations. Analyze quality check results to identify individual or team performance gaps. Coordinate and implement training plans based on the identified needs, both for new hires and existing technicians. Design, develop, and maintain training syllabus, modules, and supporting materials tailored to GPS telematics systems and standard operating procedures (SOP). Conduct hands-on and classroom training sessions for technicians. Work closely with the Operations and Technical teams to align quality and training initiatives with operational goals. Provide feedback and coaching to technicians to foster continuous improvement. Monitor training effectiveness and update content regularly based on field performance and technology changes. Maintain accurate records of quality assessments and training activities. Collaborate with Hardware and Customer Care teams to resolve all items Requirements Strong understanding of vehicle electronics and maintenance procedures. Minimum 2–3 years of experience in quality assurance, training, or technical supervision, focusing on electronics or electrical products, preferably with field service experience. Demonstrated leadership skills with the ability to guide, coach, and develop teams. Proven experience in creating training programs and technical manuals. Excellent communication and interpersonal skills to interact effectively with field technicians and cross-functional teams. Strong analytical and problem-solving skills. Proficient in Microsoft Excel, including data analysis, reporting, and performance tracking. Attention to detail and a commitment to quality. Ability to work independently and manage multiple priorities. Familiarity with learning management systems (LMS) or digital training tools is a plus. Fluent in English is a MUST