Technical User Support Analyst

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Responsibilities may include the following and other duties may be assigned. Tests software for sequence and functionality based on requirement specifications. Identifies and documents exact sequence of activities that produced the malfunction. Writes defect reports, may investigate defect and problem reports. Maintains test environment. Maintains defect database and generates defect reports. TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes. DIFFERENTIATING FACTORS Autonomy: Recognized as expert in technical area, with high degree of initiative, who trains, delegates and reviews the work of lower level employees and may be responsible for leading daily operations of a work unit. Ensures project plans and budgets are met Recommends improvements to test processes and procedures across teams. Organizational Impact: Performs most complex technical activities and identifies, evaluates, and implements continuous improvements to optimize work processes . Work consists of technical tasks of the highest complexity . Innovation and Complexity: Technical problems faced are general and may require understanding of broader sets of issues and other job areas, but typically are not complex . Responsible for working with supervisor to implement adjustments or enhancements in systems and processes to solve problems or improve effectiveness of job area and/or functions . Communication and Influence: Communicates typically with internal contacts, including participating in benchmarking other business units. Obtains and provides technical information on matters of significant importance to one or more job areas. Leadership and Talent Management: May act as a team leader or coach and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product and processes. Does not have formal management responsibilities, but provides input to people management decisions in this area. Required Knowledge and Experience: Requires specialized expertise of systems, techniques, tools and procedures typically obtained through prior related work experience, training, and/or education. Requires 7+ years of relevant technical experience, which may include a combination of practical experience and applicable training, education, or certification. No minimum education requirement. Some countries/ jobs may require vocational training and/or certification. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).