Technical Writer

Job description

About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. We're hiring a Technical Writer to research and write technical documentation about ALSO's e-bike hardware and software for global audiences. You'll work cross-functionally across engineering, support, testing, marketing, and product management, partnering with other writers and illustrators to produce owner's guides, service manuals, and accessory guides for internal and external audiences. You'll also take part in product teardowns, builds, and validation testing to ensure consistency and clarity across all documentation. What You’ll Do - Produce technical content to assemble, use, and service our products (hardware and software) - Create content that is scalable across multiple products and can be easily translated into multiple languages - Learn complex technical products quickly with the assistance of subject matter experts - Partner with technical illustrators to create renderings and video that will be integrated into technical publications - Perform all phases of content development, including planning and research, design, writing, editing, embedding illustrations, and publishing - Deliver documentation in multiple formats (print, PDF, web-based, mobile) and integrate with internal platforms or service portals - Manage content through revision control, translation, and file management - Keep documentation up to date on newly released features - Work with the Tech Publications team to continually improve documentation process, quality, and usability - Collaborate with other teams to ensure consistency and transparency across all documentation What You’ll Bring - Minimum 2-4 years of technical writing experience in a complex product environment (hardware and software) - Experience documenting hardware assembly or installation at the product level (you know and care what a torque specification is) - Experience developing topic-based and structured content, with an understanding of information architecture principles and content organization, writing for a global audience by default - Exceptional proficiency in written English for documentation that is accurate, concise, and flows logically - Detail-oriented, systematic, and investigative writing process, with the ability to learn complex technical products quickly from subject matter experts and translate them into audience-relevant documentation - Proficient in XML or HTML authoring tools such as Flare or oXygen (Madcap Flare experience a plus), with basic knowledge of photography and image editing software (Photoshop, GIMP, Illustrator, etc.) and proficiency in MS Office or Google Suite - Ability to work on multiple projects concurrently while meeting tight deadlines, with proven organizational skills and the ability to prioritize amid competing demands - Self-starter with strong teamwork skills - Experience with CMS, LMS, and/or TMS, and knowledge of JIRA, Confluence, or similar project management tools, are a plus - Experience in bicycles, EVs, or consumer electronics, and knowledge of regulatory and safety standards (CE, EN, ISO, UL, etc.), are a plus The salary for this position ranges from $85,000 - $100,000 per year, depending on experience, qualifications, and location. Perks & Benefits - Robust health coverage — excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options - One Medical membership and dedicated insurance advocates - Rich fertility and family building benefits with Progyny - Flexible time off - 401(k) match Why ALSO. We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.