Technical Writer

Job description

**Role Objective:** To develop, manage, and maintain high-quality technical documentation and multimedia content that effectively communicates complex information in a clear, concise, and user-friendly manner. The Technical Writer collaborates with cross-functional teams to ensure accurate and engaging content that supports training, operations, and product understanding. ### Responsibilities: - Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos) - Manage creation, production, publishing and proof-reading of documents or training content - Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements - Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation - Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding - Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages - Improve the depth and quality of the documentation based on feedback from internal and external customers - Translate complex product information into simple and easy to understand formats - Research, organize and write effective instructional text and scripts for audio/video clips - Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work - Identify user needs, use cases and metrics to focus priorities - Audit existing documentation against current processes and make revisions appropriately ### Key skills: - Experience in technical writing and documentation - Basic understanding of HTML - High school or equivalent - Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc. - Tech savvy and should be abreast with industry trends/best practices pertaining to content management - Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business. - Comfortable with a rapidly-changing environment - Strong problem-solving skills and excellent attention to detail - Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving