Technical Writer

Job description

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. ETAP's expertise has emerged from more than 35 years of global experience, and more recently in 2023 by expanding into new integrated offerings with IGE, a leading electrical engineering software company renowned for its SEE software portfolio for the creation, maintenance, and calculation of electrical installation projects. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. Job Title: Technical Writer Location: Sofia, Bulgaria Employment Type: Full-time The job Inspiring, challenging and meaningful work in a friendly team of skilled product communicators dedicated to bridging development, product and user experience. Our purpose is to improve user satisfaction and brand trust, thus supporting market success. Our mission is to empower users through clear communication, ensuring consistency and accessibility across all product documentation. Our main vision is delivering quality that drives user success and reduces support load. As Technical Writers, we are strongly dedicated to the creation and regular updates of clear and concise end-user documentation, working independently or collaboratively on different projects, and interacting closely with customer-facing teams to create valuable information resources. Key responsibilities Create and maintain clear, engaging, high‑quality documentation that supports user success and follows company standards Improve and refine existing content to enhance usability, maintaining a consistent tone, structure, and visual style across all documentation Research product updates to plan and prioritize documentation needs Gather information and turn it into well-structured, user-focused content Create and manage documentation translation projects as needed, ensuring consistent formatting across all languages Essential requirements BS or MS in a technical or linguistic field Excellent command of English, both written and spoken 3+ years of technical writing experience (preferably within a team) Strong understanding of structured writing and technical content development, familiarity with topic‑based authoring Experience with MadCap Flare or MadCap Lingo is a plus Desired skills and competencies Strong a nalytica l mindset, attention to detail and ability to quickly grasp complex technical concepts and explain them simply Excellent research, interpretation and time-management skills, keen sense of ownership and customer focus, effective communication skills Knowledge of minimalism and single‑sourcing, a proactive, quality‑driven approach to work, familiarity with 2D electrical schematics and/or 3D panel design Experience managing documentation translation projects across multiple languages or creating audience-targeted video content ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.