Technical Writer (Document Management)

Job description

Technical Writer (Document Management) Do note that this role is a fully onsite position especially during the probation period. Our Office Location: Union Bank Plaza, Ortigas Centre, Pasig City Key responsibilities Effectively manage a broad range of documentation projects for different teams across the organisation Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner Manage logging, distribution, filing and archiving of controlled documents Maintain registers including document and records registers Produce documentation and create templates that support the operations of our information security management systems including policies, procedures, and work instructions Work collaboratively with developers, engineers, product managers, and other subject matter experts to create content for internal stakeholders and our customers Review and update documentation to ensure compliance with applicable standards and contract requirements Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts Conduct regular audits to ensure processing is completed consistently and in accordance with procedures Core competencies, skills and experience Excellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers Experience in writing internal policy and procedure documentation Ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike Strong attention to detail Demonstrated experience in document management systems, related methodologies, strategies and systems Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed team environment Sound conceptual, planning, analytical and problem-solving skills Self-motivated and enthusiastic Bachelor’s degree in IT, Computer Science, or an arts and language field, or an equivalent combination of education and experience