Technical Writer I

The Texas Workforce Commission (TWC) is looking for a Technical Writer I to join the Unemployment Insurance Operations & Customer Support (UIO&CS) Department team. This position is located at 4800 N. Lamar Blvd., Austin, TX. UIO&CS oversees all special claims operations, and develops and monitors UI state and federal compliance guidelines and policy materials. UIO&CS also provides business area systems support. UIO&CS responds promptly to customer inquiries. Customer service includes producing and updating UI forms and publications for claimants, staff, and the public. The Technical Writer I performs complex (journey-level) technical writing work. Work involves composing, organizing, editing compiled information, as well as publication production and website management. May coordinate, train or supervise the work of others. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment. GENERAL DUTIES: - Assists with the preparation, planning, and timely delivery of all formal responses to specific UI inquiries for the Executive Director, Commissioners, or other management staff. - Researches, confers, and works with staff and other departments to develop informational and instructional materials detailing new policies and operations. - Creates standard operating procedures (SOP), and guidelines for new or existing procedures. - Develops curriculum, instructional methods, training aids, manuals, tutorials, publications and other materials specifically for staff and customers. - Updates internal and external Internet pages - Responds in writing and by telephone to general information inquiries about agency activities, statutes, and regulations. - Performs other duties as assigned. Interview will include writing and editing skills exercise. Duty requires up to 10% travel (within the state of Texas) and the ability to lift 10 pounds. The salary for this position is $3,375.76 - $3,813.00 per month, depending on qualifications. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position. TWC not only offers a competitive salary but the State of Texas benefits package includes everything from health insurance, a retirement plan, and a variety of leave types. Learn about TWC jobs and benefits at . TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Incomplete applications may not be considered. VETERANS: Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: PREFERRED QUALIFICATIONS: - Writing, editing, proofreading, research, publishing and web publishing skills highly preferred. - UI Benefits, Tax, and Appeals experience helpful. - Experience writing customer service responses highly preferred. - Experience developing SOP and training materials preferred.-Windows, Word, PowerPoint, and/or Excel experience preferred. - Experience with Dreamweaver or other web design tools preferred. - Experience with HTML, CSS, Adobe Creative Suite, and Adobe RoboHelp highly preferred. - Experience in making documents accessible to comply with Section 508, an amendment to the United States Workforce Rehabilitation Act of 1973, the federal law mandating that all electronic and information technology developed, procured, maintained, or used by the federal government be accessible to people with disabilities. - 1-3 years professional writing experience - Able to work quickly with attention to detail while managing multiple priorities and frequent interruptions. MINIMUM QUALIFICATIONS: Technical Writer I: - Graduation from an accredited four-year college or university with major course work in business, English, education, or a related field is required. - One year of full-time experience in technical writing, journalism, or communications work may be substituted for each year (30 semester hours) of the required college. HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and submit only ONE of the following ways: apply online at by choosing the option: “I’m interested in this job” and clicking save (Preferred Method); or fax a completed State of Texas Application to 512-463-2832; or mail a completed application to TWC, HR Dept, Rm 230, 101 E 15th St, Austin, TX 78778-0001. Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas. TWC strengthens the Texas economy by providing the workforce development component of the Governor's economic development strategy. Texas boasts an incredibly skilled workforce ready to attract enterprise to the Lone Star State. By focusing on the needs of employers, TWC gives Texas the competitive edge necessary to draw business here.