Technician

Job description

'Technician shall be able to: i. Participate in shifty duty teams according to the predefined roster; ii. Execute Planned Maintenance schedules; iii. Perform Corrective Maintenance work on a daily basis; and iv. Implementation of modification and improvement works under the supervision of the Authority’s supervisory staff. Technician • Certificate in computing and/or Electronics Engineering or other appropriate discipline with at least 1 year technical support experience on the installation, operation and Maintenance services of IP Telephony/PABX system; • With experiences in supporting Huawei IP network infrastructure; • With experiences in supporting, Microsoft Windows 10 & 11 ; • Valid Hong Kong driving license (class 1, 2) is preferable; • Valid certificate of accessing to confined space which is recognized by HKSAR is preferable; • Valid certificate of accessing to construction site which is recognized by HKSAR is preferable; and • Spoken and written English and Chinese. A. Front Line Support (24x7 Operations) Provide first-line and second-line technical support for Airport Telephone System. Monitor system alarms and logs per shift. Perform system health checks and daily operational verification. Handle fault calls and update incident records in IPMS (or equivalent system). Perform troubleshooting and rectification B. Corrective Maintenance Diagnose and rectify hardware/software faults. Replace faulty components (phones, line cards, power supplies, network modules). Support cable fault investigation and coordinate with cabling teams. Perform configuration changes C. Planned & Preventive Maintenance Execute scheduled maintenance activities