Technician I - Store Projects

Job description

Accountabilities: Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures. Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up. Execute simple change requests within defined change control windows, following established approval processes. Apply standard operating procedures (SOPs) to resolve or escalate issues and alerts within required SLAs/SLOs. Participate in store-related technology projects, supporting team tasks and contributing ideas for improvement. Follow ITIL-based processes and learn how service management principles are applied in daily operations. Collaborate with team members to ensure smooth execution of technical tasks and continuous service delivery. Support continuous improvement efforts by identifying operational inefficiencies and suggesting enhancements. Requirements: Associate degree, technical trade school education, or higher qualification in a relevant field. Minimum of 2 years of experience in IT support, customer service, or a related operational environment. Basic understanding or strong willingness to learn ITSM and ITIL frameworks. Familiarity with ticketing systems and service desk tools is highly beneficial. Strong communication skills with the ability to follow scripts, procedures, and escalation paths. Ability to execute structured tasks accurately while maintaining attention to detail. Problem-solving mindset with willingness to learn and grow in a technical environment. Ability to work independently in a remote setting while collaborating effectively with a team. Strong adaptability, organization, and commitment to continuous learning and improvement. Benefits: Competitive compensation aligned with experience level. Access to health, dental, and vision insurance coverage. Employee development programs, training, and continuous learning opportunities. Exposure to ITIL/ITSM frameworks and enterprise-level IT operations. Remote-friendly work environment with team collaboration and virtual engagement activities. Opportunities for career growth within technology and operations functions. Supportive and inclusive team culture focused on innovation and teamwork. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technician I - Store Projects in United States. This entry-level technical operations role supports IT service delivery and store technology initiatives within a fast-paced, customer-focused environment. You will be part of a collaborative technology team responsible for ensuring smooth execution of IT support tasks, change requests, and operational procedures that directly impact in-store and digital experiences. The role combines customer service, IT support fundamentals, and structured process execution within ITIL/ITSM frameworks. You will also contribute to ongoing store projects, helping implement improvements and maintain system reliability across operations. Working in a remote-first but highly connected team, you will engage in both routine support tasks and continuous learning opportunities. This position is ideal for someone eager to build a strong foundation in IT operations and service management while contributing to meaningful retail technology initiatives.