Technician IS Desktop Support

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: 1. Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance. 2. Diagnose, troubleshoot, and resolve Level 1 IT issues related to hardware, software, and network connectivity. 3. Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Support Microsoft Windows operating systems and Microsoft 365 applications. 4. Manage user accounts, password resets, and access permissions. 5. Escalate complex issues to Level 2 or Level 3 support teams when necessary. 6. Log, track, and update incidents and service requests within the IT ticket management system. 7. Create and maintain technical documentation, user guides, and knowledge base articles. 8. Assist with IT infrastructure operations and support IT-related projects as assigned. 9. Ensure timely resolution of incidents while maintaining high levels of customer satisfaction. Requirements/Qualifications: 1. Diploma of Computer Technology or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. 1-3 years of experience in IT Support or Fresh graduates are welcome, Helpdesk, Service Desk, or a similar technical support role. Strong verbal and written communication skills in both Thai and English. Solid understanding of: 2. Microsoft Windows operating systems Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint) Computer hardware and software troubleshooting Basic networking concepts (TCP/IP, LAN, Wi-Fi) Active Directory or user account administration Strong analytical and problem-solving skills. Excellent customer service and interpersonal skills. Ability to work independently and collaboratively in a team environment. Preferred Qualifications. 3. Experience with IT Service Management (ITSM) or ticketing platforms such as ServiceNow. 4. Basic knowledge of Cybersecurity principles and best practices. Experience supporting users in a manufacturing, industrial, or multinational environment and ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certifications. Travel Time: 0% - 25% To all recruitment agencies : Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.