Technician IV Field Service/Support

Job description

Essential functions — Perform advanced troubleshooting, repair, and quality testing of Trace detection equipment and Ion Mobility Spectrometry (IMS) components within the Depot. Support reliable service operations through technical expertise, knowledge sharing, inventory coordination, and continuous improvement. Job duties to include but are not limited to; Troubleshoot, repair, and rework Trace units and IMS components to meet established quality and performance standards. Coordinate IMS repair activities, including component availability, repair priorities, and verification of completed repairs. Monitor and maintain IMS room fixtures, test equipment, and gas tank levels. Verify proper operation and identify maintenance or replacement needs. Provide technical support for IMS repair processes serving Smiths Detection U.S., TSA, European, and Asian service operations. Learn new Trace products and share technical knowledge with technicians, including training and support for the IS600 product. Identify equipment failures and quality issues through advanced troubleshooting and testing. Develop and improve service procedures, with particular emphasis on quality control testing and consistent repair practices. Complete accurate service records, data entry, repair documentation, and Quality Assurance Checklists in the applicable service management systems. Identify and promptly escalate quality concerns, repair issues, and potential customer impacts to the Supervisor or Manager. Maintain accurate IMS service inventory through inventory transactions, cycle counts, and reconciliation support. Monitor critical inventory levels and coordinate parts availability to support IMS and Trace service operations. Perform radiation leak testing in accordance with applicable procedures and compliance requirements, and support the Radiation Safety Officer (RSO). Collect, analyze, and present service activity and failure data to support service, product design, and process improvements. Prepare monthly and year-to-date IS600 failure summaries and report findings to the Supervisor or Manager, as requested. Recommend improvements to technical repair practices, cost efficiency, and service quality. Follow and support all safety procedures, practices, and initiatives. Participate in assigned Service or Depot projects, including cost savings and continuous improvement initiatives Education Requirements Required/Preferred: Years of Experience Education Level: Additional Qualifications: · Required education and experience — Secondary School Diploma. · Preferred education and experience — Post Secondary Diploma or Degree Preferred bilingual with French language proficiency. 3-5 Secondary School Diploma Technical Knowledge, Skills and Abilities: Training or experience in a service or manufacturing environment. Experience assembling or repairing small, delicate components in a manufacturing setting. Experience building or repairing IMS units, drift tubes, subassemblies, and wiring. Certification in electronics or related practical experience. Advanced knowledge of electronics, IMS technology, and associated troubleshooting and repair methods. Ability to read and interpret technical drawings, blueprints, and schematics. Strong manual dexterity and proficiency with small hand tools and delicate components. Strong verbal and written communication skills, including the ability to document procedures and explain technical information clearly. Ability to deliver technical training and presentations to technicians. Strong analytical and problem-solving skills. Strong organizational skills, with the ability to manage multiple priorities and exercise sound judgment in a fast-paced team environment. Demonstrated commitment to customer service, teamwork, reliability, and accountability. Ability to exercise diplomacy, tact, and discretion when handling confidential information. Basic proficiency with SAP and Microsoft Office applications, including Word, Excel, Access, and Outlook. We offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. The total compensation for this position ranges from $58,975 - $88,464/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at Careers | Smiths Detection . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail or call toll-free 877-703-1029 . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program. All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law. We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law. We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.