Technology Adoption and Content Specialist

Job description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Business Strategy Specialist with a Financial Performance Focus Engage Hearts and Minds across the Australian Affiliate Based in Macquarie Park with Onsite Parking and other Employee Benefits About the Role: We are seeking a skilled and motivated Technology Adoption and Content Specialist to join our information technology team and play a crucial role in supporting The Salvation Army’s diverse initiatives nationwide. This is a Max term - full-time (12 months), position based in Blackburn, VIC. Purpose of the Role: The Technology Adoption and Content Specialist drives technology enablement across TSA by creating engaging, accessible content that supports people at every level of technology confidence, from those still finding their footing with everyday tools, through to advanced users looking to get more from what's available to them. Content is designed to reach people in the ways that work best for them: through self-help resources and intranet pages, as well as materials that support facilitated group sessions. Sitting within the IT team and working across three pillars; AI adoption, cyber security awareness, and productivity enablement, the role is as much about people as it is about technology. This work sits at the heart of TSA's forthcoming Digital Strategic Plan, where building genuine digital capability and people's confidence with technology is recognised as foundational to the organisation's broader ambitions. Key Roles and Responsibilities: • Create technology enablement content in partnership with subject matter experts across IT and the organisation to produce accurate, accessible resources across self-help, intranet, and facilitated delivery channels. • Where required, facilitate online and face-to-face technology enablement sessions, delivering content directly to personnel in a way that is engaging, accessible, and tailored to the target audience. • Work with the IT Change Manager to build and maintain a content library and calendar for delivery that serves the full spectrum of user confidence, from foundational resources through to advanced guides, structured by topic, skill level, and delivery channel. • Drive adoption across three pillars - AI tools, cyber security awareness, and Office 365 productivity - through practical, role-relevant content including use-case guides, awareness campaigns, and what to use when resources. • Create content that acknowledges the cultural dimension of technology adoption, addressing resistance with empathy, celebrating wins across all skill levels. • Use personnel feedback and data-driven evidence to inform adoption priorities and continuously improve content and delivery across the organisation. Education and Qualifications Required: • Demonstrated experience creating digital content for a workplace or technology context, with a portfolio of range and quality. • Experience supporting technology adoption, digital enablement, or internal communications programs. • Proven ability to write for and engage audiences across the full spectrum of technical confidence, adapting tone, depth, and complexity. • Experience producing video content, screen recordings, or multimedia resources. • Proficiency with content creation tools such as Canva, Camtasia, Adobe Express, or similar. • Solid working knowledge of Microsoft 365 including Teams, SharePoint, and OneDrive. • Organised and self-directed with the ability to manage a content pipeline across multiple workstreams and audience levels. • Familiarity with SharePoint and Staffbase as a content publishing and intranet platforms (desirable). Requirements of the role: National Police Check What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service, opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration