Technology Analyst

Job description

**POSITION SUMMARY:** The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems. **ROLES AND RESPONSIBILITIES:** Application Support & Administration - Serve as primary support for assigned enterprise applications. - Perform daily administration including user provisioning, security roles, workflows, and system configuration. - Monitor application performance, integrations, and system alerts to proactively resolve issues. - Coordinate with vendors and internal teams to resolve incidents and service requests. - Support application upgrades, releases, testing, and production deployments. Access Management & Security - Manage user lifecycle activities including account creation, modification, and deactivation. - Administer role-based access controls in accordance with security policies. - Support authentication issues such as password resets and account lockouts. - Conduct user access reviews and support audit and compliance requirements. Configuration & Process Improvement - Configure workflows, forms, approvals, notifications, and business rules. - Translate business requirements into system configurations and enhancements. - Identify and implement opportunities for automation and process improvement. - Support deployment of new modules, features, and system enhancements. Testing, Documentation & User Support - Develop and execute test plans for system updates, enhancements, and integrations. - Coordinate and support User Acceptance Testing (UAT). - Document processes, SOPs, and system configurations. - Develop training materials and support end-user training. - Support change management and promote system adoption. **Qualifications and Experience:** **Required** - 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms. - Experience providing end-user support, troubleshooting, and application administration. - Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes. - Experience managing user access, security roles, and application configuration. - Experience monitoring system integrations, analyzing errors, and coordinating issue resolution. - Strong analytical and problem-solving skills. - Ability to prioritize multiple tasks and manage competing priorities. - Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels. - Strong attention to detail and commitment to data accuracy. - Proficiency with Microsoft Office Suite, particularly Excel. - Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience. **Preferred** - Experience supporting: - Enverus OpenInvoice - SAP Concur - Gatekeeper Vendor Management - Workday Adaptive Planning - HaloITSM or similar ticketing systems - Knowledge of application integrations, APIs, SSO, and identity management technologies. - Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies. - Familiarity with ITIL processes and change management practices. - Experience participating in software implementations, upgrades, or migration projects. - Knowledge of audit controls, SOX compliance, or security governance practices. - Experience working in the energy, midstream, oil & gas, or utility industries. **Benefits**: This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.